From a strategic perspective, we will be looking to connect with our customers in a more personal way to help strengthen repeat business. A major tactical change will be the standardization of a national loyalty and rewards program with a move to a new vendor.
The first machine, delivered in May, appeared to have been dropped at some point prior to or during shipment. It was severely dented on arrival and would not freeze the yogurt.
What at first seemed to be positive news quickly became a nightmare as the replacement machine is inoperable! It has been almost 2 more months at this point. My management team and I have continued to chase Alpine Freezer, on an almost daily basis, to no avail.
We signed our contract with Alpine back in the Spring. We have, at this point, lost a full summer season of expected revenue.
The email and the check never arrived as promised and, once again, no one at Alpine Freezer will pick up the phone or respond to my emails. This company should be shuttered immediately for poor business practices.
As explained above, Alpine Freezer is in breach of contract. We contracted for a functioning frozen yogurt machine and they have been unable to deliver an operable machine.
Our agreement states that once the check clears into our bank, his company can make arrangements to pick up their broken machine. Some fixed quickly, some taking weeks or months to get you to resolve.
In short, while I have only had the machines 2 years now, I have replaced 7 compressors, 2 fan motors, 2 drive motors, 2 thermostats, 2 electronic boards, multiple fittings cracked causing Freon leaks, and a long list of several other items.
I can not rely on these machines to perform properly on any given day.
I have had all kinds of noises and each machine performs differently. There are different fittings on different machines, etc.
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I am not sure if I got the first of these type of machines, or the last, or the rejects, or what. Even my customers say they break all the time. Getting the machines repaired is a major hassle. I have to wait long periods of time for you to reply to me sometimes and then another long period of time for you to send an item.
Then it takes even more time for you to cover the repair costs, sometimes having to send multiple requests. I have tried and tried to be patient, but it seems I constantly have an issue which causes loss of revenue for me.Way Beyond the Berry.
Create the most craveable combinations with any toppings you choose–plus we offer natural, organic, gluten free, kosher, nut free and seasonal favorites.
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NOTE: In recent years, prehensile-tailed skinks have been listed under CITES appendix II, indicating that the species may become threatened - due to extensive logging in their native habitat.
Patrick Galleher’s profile on LinkedIn, the world's largest professional community. J. Patrick has 8 jobs listed on their profile. See the complete profile on LinkedIn and discover J Title: Managing Partner at Boxwood .
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